Frequently Asked Questions

We’re located at 923 S. River Rd., Suite 101 inside the Foothills Plaza building. Enter through the front lobby doors and turn left, we’re on the main floor.There’s plenty of covered parking available. Symmetry has reserved spots on the south side of the building, spaces 21–24.

Yes, all classes must be booked ahead of time. We do not accept walk-ins. Booking closes 1 hr prior to the start of the class.

Wear comfortable, fitted workout clothing (avoid overly loose clothing or excessive jewelry). Pilates grip socks are required for safety.

No, all equipment is provided for you!

Grip socks are required for all reformer sessions and are sold at the studio. *Not req. for mat or barre classes.

See our full cancellation policy here.

We recommend arriving 10 minutes early to get set up. Please note: we cannot accept late arrivals more than 5 minutes after class begins. Late arrivals will be considered a no show and fees will apply

Yes! Pilates is excellent before, during, and after pregnancy. Please check class descriptions, some are not advised after 12 weeks. We have a pregnancy wedge available and can modify exercises as needed. Some clients may only be subject to private sessions in special cases for safety.

All retail purchases are non-refundable. If an item is damaged or defective, email info@symmetrypilates.com and we’ll be happy to help.

We recommend starting with our free Intro Class, a 30-minute session on the equipment where you’ll learn the basics, meet our staff, and go over your goals.You can also try our Foundations Class, a full reformer workout that focuses on proper technique and building functional Pilates movements.If you have pre-existing conditions, injuries, or chronic illness, we suggest booking a private session first for a personalized assessment.

• Reformer Pilates: Uses a specialized Pilates apparatus with springs and pulleys for adjustable resistance and a full-body workout.
• Mat Pilates: Performed on a mat using bodyweight and small props to strengthen, lengthen, and improve mobility.
• Barre / Bootybarre: A ballet-inspired workout that blends Pilates, dance, and strength training for toning and balance.

• Beginners: Start with 2-3 classes per week, then build to 4-6 for strength and consistency.
• Advanced/long-term clients: Up to 6 days a week — many make it part of their daily routine.

Yes, most exercises can be modified in a group setting by our expert instructors. 

For specific or current injuries, we recommend taking a private session first. 

Please note: If your condition or injuries prevent you from safely joining group, we may require private sessions for your safety before joining group classes.

You’ll feel benefits even once a week, but a minimum of 2–3 times per week delivers the best results! Make it part of your everyday routine and see your body make the ultimate transformation.

Yes — clients must be 16 or older to join group classes. A parent or guardian must be present to sign membership paperwork.

We allow a 5-minute grace period. Arrivals after 5 minutes will be considered a no-show, and fees will apply. This is for your safety and to avoid disrupting the class.

You can access our on-demand library at symmetrypilates.com or through the Symmetry Pilates App.

Current in-studio members receive $10 off their first month with code: VIRTUAL10

No — on-demand is a separate membership: $14.99/month for non-members. Studio members receive $10 off their first month with code: VIRTUAL10

Yes — if your TV connects to Wi-Fi, you can log in through the website or app to stream classes.

All classes are pre-recorded. Live streaming is not currently offered.

Email info@symmetrypilates.com with details. If possible, include a screenshot or screen recording so our tech team can quickly resolve the issue.